App setup
Questions about first launch, permissions, Apple Health access, notifications, or choosing which Vellum app to use.
Vellum Apps Support
Help for focused health tracking.
Support for Calorie Track, Vellum Weight, and Lift. Use this page for setup help, account questions, privacy requests, App Store subscription issues, and troubleshooting.
Response channel
Email support
Send your question to [email protected]. Include the app name, your iPhone model, iOS version, and a short description of what happened.
What we can help with.
Choose the topic closest to your issue and include the relevant details in your email.
Logs and history
Help with meal entries, weigh-ins, workout logs, edits, exports, sync behavior, or missing data.
Purchases and subscriptions
For App Store billing, refunds, trials, and subscription management, Apple handles the payment flow. We can help point you to the right place.
Data requests
Contact us for privacy questions, account/data requests, or concerns about how app data is stored and used.
Unexpected behavior
Report crashes, visual glitches, incorrect calculations, slow screens, or confusing app behavior.
Feature requests
Share product feedback for calmer nutrition tracking, clearer weight trends, or better strength training workflows.
Common support questions.
Short answers for all Vellum iOS apps.
Which apps does this support page cover?
This support page covers Calorie Track, Vellum Weight, and Lift.
How do I contact support?
Email [email protected] with the app name, device model, iOS version, and a concise description of the issue.
Can you help with App Store billing or refunds?
Apple manages App Store billing, subscriptions, trials, and refunds. Contact us if you need help identifying the subscription or finding the correct Apple support path.
What should I include in a bug report?
Include the app name, what you expected, what happened instead, steps to reproduce it, screenshots if useful, and whether the issue repeats after restarting the app.
Can I request data deletion or privacy help?
Yes. Email support with the app name and the request you want handled. Avoid sending sensitive health details unless they are necessary for the request.